Welcome to the Yarrs Customer App. This Return & Refund Policy explains how returns, replacements, and refunds are handled when you shop with us.
1. Return Eligibility
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Returns are accepted only for damaged, defective, or incorrect products.
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Items must be reported within 24 hours of delivery through the app or customer support.
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Products must be unused and in original packaging for return eligibility.
2. Non-Returnable Items
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Perishable goods (such as fresh fruits, vegetables, or food items) cannot be returned unless they arrive damaged or spoiled.
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Items marked as “non-returnable” during purchase are excluded from returns.
3. Refund Process
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Once your return is approved, refunds are initiated within 3–7 business days.
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Refunds are credited to your original payment method or wallet (if applicable).
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In some cases, refunds may take longer due to banking or payment gateway delays.
4. Replacement Policy
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Eligible products may be replaced instead of refunded if the same item is available in stock.
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Replacement requests are processed based on vendor approval and availability.
5. Order Cancellations
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Customers can cancel an order before it is packed or dispatched.
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If the order has been shipped, cancellation is not possible; you may request a return after delivery (if applicable).
6. Contact Us
For return or refund assistance, please contact:
📧 yarrsgalaxy@gmail.com
📞 99449 38256